Server Edition (Installable Edition) --One-Off Payment and Free Setup
If you want to host Chat4Support on your own server, and pay one-time cost, please purchase Chat4Support Server edition. One-year free support, One-year free upgrade, No setup fee.

User Quantity Prices (USD)
5 users USD 799
10 users USD 1299
25 users USD 2299

Please download the following software package to evaluate the Server Edition of Chat4Support software:

Server Edition Download: Chat4Support Server Edition Package



* The free trial software has some limitations. You must purchase a license to get rid of the limitations.

* Please follow the Server Edition Installation method to install all the software parts, which include: server-part software and Web Admin Consle (run on your own server), Operator Client software (run on your operators' computers)

* Make sure you have your own server, which can meet the follow system requirements:

System Requirements (for server machine)

  • .NET Framework 2 or higher
  • SQL Server 2005 or above
  • IIS 6 or higher versions installed and running.
  • Windows 2003 Server/Windows 2008 Server
  • The Server will need a permanent Internet connection
  • RAM: at least 1 GB
  • Free Disk Space: at least 1 GB (not including space for the database)
  • You must specify a chat url for Chat4Support Server installation. (For example:
  • If you want to enable SSL feature, you must have one or purchase a SSL certificate from SSL certificate vendors.
  • Enough bandwidth and disk space

Software Package
Coding Best Software ("We") will offer the whole package (with all Professional features) of Chat4Support Server edition to customers ("Customers" or "You") who purchase Chat4Support Server edition. The package will include: Chat4Support Server Software, Chat4Support Operator Software, and web-based Admin Console that you can set up on your own server.

You may follow the Server Edition Installation method to set up the software by yourself. We may also help install Chat4Support Server software on customers'server if customers allow us to do so and provide us with server access information like remote desktop info. There is no charge for the installation of Chat4Support Server software.

One-year Free Support and Upgrade
We will offer one-year free support and free upgrade to all Chat4Support Server Edition users. The start date of the one-year period will begin on the date when the customers'order has been processed successfully. The support methods may include live chat, email, ftp, remote desktop. Customers must provide us with correct contact or access information. Customers must initiate a upgrade request by email if they need to get free upgrade.

Support and Upgrade Fees after One-year Period

Support Fees:
Type Fees (USD per request) Details
Basic Support Free General inquiries, Simple questions
Problem Investigation $50 Investigate the problem (we will solve the problem if it is easy to fix )
Server Software Re-installation $100 Re-install the Server software
Advanced Support $200 or more More complicated problems and tasks

Upgrade Fees:
User Quantity Upgrade Fees (USD Per Request)
5-User $300
10-User $600
25-User $1000

Refund Policy
Customers can request a refund within 30 days after the purchase if the software cannot work at all. We will investigate the refund and help solve any problems to avoid refund. If we approve the refund request, customers must remove all Chat4Support files from their computers, and the full amount of the payment less USD100 will be refunded to the customers. (USD 100 will not be refunded)


  • We can help install Chat4Support server system on your server if you provide us with your server access information.
  • If you don't have system requiremnets above, please purchase our Hosted Edition.
  • Customers must provide adequate resources (including hardware and software) to install and run the Chat4Support Edition successfully, otherwise we are not responsible for any problems caused by insufficient resources.
  • If you have any questions about the server edition, please feel free to contact us.