Create a few groups for your operators in different departments, such as Sales, Customer Service, etc.. (Please note that only one operator can be online in free edition account)

Block IPs of some vicious visitors. When you block one visitor successfully, the number of vicious visitors who are blocked will be added and displayed in the tool bar.

Provide multi-language options for your vsitiors, so you can meet the needs of your visitors around the world.

Notice message

Set up notice message on the top of visitor chat window.

Operators can choose any status they want to show after they log in the Chat4Support Operator Software

Add a live chat button to your email signature in Outlook Express.

Save all your chat sessions and review chats online (Keep 2-month chat history).

Analyze your website's traffic from your visitor's data, such as location, operating system, language, browser, etc.

Analyze where your visitors come from and the search engines they use to find your website.

Search for visitors to your website using various combinations of conditions.

You can capture any screens and transfer them to whom you are chating with.

Upload images of chat buttons or create your own design, and use them for both online and offline buttons.

Upload your own images in the chat dialog box.

One visitor can chat with more than one operator.

Operators in different or same departments can chat with each other.

Answer questions from visitors who leave messages to the system when operators are off-line. You can sort tickets by departments, operators, and status. (Message Board is available in free account)

Message Board Customization

You may select where website visitors leave a message when operators are offline. Three options available：Message Board, Support Ticket System, URL redirection to another message system.

Welcome Page Customization

Two options available: system default welcome page, URL redirection to your customized welcome page.

A SSL (Secure Sockets Layer) encrypts your chat data with visitors, ensuring no one can intercept your critical dialog.

One operator can chat with more than one visitor.

Use HTML formatting in your text chat to change the fonts, adding links, adding images, etc.

Query visitor's contact information by VID.

Invite visitors to chat automatically.

Automatically invite a website visitor to chat when their browsing exceeds a set time.

Operator can transfer a chat to another if operator cannot answer a question or inquiry.

Display if visitor or operator is typing currently.

Check your spelling when you are typing. Red wave lines appear under the misspelled words.

Push images or web pages to visitor. Visitor can click the URL to browse.

Add and edit questions and solutions to a knowledge base, then store, sort and send them to visitors.

Input and store your most frequently used messages and send them to users easily and without costly delays.

Support direct calls to visitors, if the visitors provide a phone number during a chat.

Help operators to monitor all chats quality from different statistic data, including Success Chat Report, Missing Chat Report, Operator Statistics Report, Operator Login Report, and Chat History.

Monitor visitors' daily and monthly website traffic according to the page view and unique IP by which visitors browse.

Review all web pages that visitor has ever browsed.

Build a profile about the keywords visitors used to find and browse your website.

Input your keywords and match them with those from visitors – to help operators find hot prospects faster.

Make surveys of chats, so operators can investigate visitors' questions or satisfaction levels.

Identify visitors who have visited the website or important pages before. Operators can discover VIPs by searching the visitors who used keywords that operators had set up. Also identify visitors who have chatted with operators before.

Support visitors to send files to operators.

When the operators are offline or in busy status, the visitors can choose the Robot Knowledge to answer their questions. The visitor only need to type the question with the keyword in the inputbox. Then the robot operator will provide the corresponding answers for them to choose.

View current chat

Administrators can view current chat contents between operators and visitors.