Quarterly and Yearly Billing Plans are recommended, because your actual monthly cost will be less and you don't need to go online to place an order every month. (We don't have your credit card information, so you must pay online by yourself every billing cycle to renew your account)

We sell Chat4Support through MyCommerce, a US e-commerce company of Digital River (a public comany listed in NASDAQ). MyCommerce provides secure payment-processing system. We accept Mastercard, Eurocard, VISA, Delta, JCB, Switch, Solo, Discover, American Express, Diner's Club, UK cheque, US check, Postcheque, International Money Order, Bank wire and PayPal. After the order is processed, your account will be upgraded to a registered edition.

30-Day Money-Back Guarantee Policies:
We also offer 30-Day Money-back guarantee for our customer's benefit. Here are the conditions of our policy. Please read them carefully.

• If you are not satisfied with our product, you have the unconditional right to claim and receive the money back within 30-days of purchase.
• We do not accept Money-back claims after 30 days.
• Because we sell through MyCommerce, please go to www.MyCommerce.com to initiate the refund request with your order number.
• Every customer can only make one Money-back claim. No repeated Money-backs are available.
• There can be no Money-back claims on any special offers, except where we specifically state it is possible.
• In the event that we determine it is not possible to install the software in your server environment, you are entitled to a full refund.
• You must uninstall the software and get rid of the chat button codes from your webpages by yourself.

Please note that once you get your money back, you are obliged to remove our software from your server and all related files, as well as all data in your computer. If you still use our product, you will be considered to be using the software illegally - unless you obtain a license again.
We will try our best to avoid most Money back issues. If you discover any technical problems when you are running the software, please contact our technical supporter team as soon as possible. If you feel unhappy or unsatisfied with our customer services before and after sales, you can complain to us. We will arrange another sales representative to serve you. We promise to continuously improve our customer services alongside the development of our product.